February 27, 2015 – Avon, CT – RMI Corporation improved their premier support services by extending Live Support by one hour on February 1st. That means that RMI’s Microsoft Certified Professional Consultants are now available to answer calls and take questions from 7am – 8pm EST Monday through Friday.
RMI already boasts impressive service credentials in areas such as Calls Answered Live and their Service Level Agreement (SLA). As of February 1st, they are continuing their record of excellence for 65 hours a week. In fact, an average 89% of calls were answered live throughout 2014. RMI also monitors their SLA daily to be sure every incident is responded to the same day, and in a timely manner. RMI’s new support hours are just another way they will deliver unmatched value to their customers from coast to coast and abroad.
David G. Richards, Executive Vice President, remarked on this change by saying, “We started to see an increase in support requests between 7am and 8am EST and realized that, if our customers are getting an earlier start on business, then we need to be there to support them. The best way to do that is to be open when they are, so we’ve extended our support hours to begin at 7am EST.”
About RMI Corporation:
Founded in 1983 and headquartered in Avon, CT, RMI Corporation is the leader in Enterprise Rental, Sales, and Service Solutions for mid-market companies. RMI offers an industry standard solution including software, implementation, training, consultation, and support to help their clients maximize efficiencies and reach their full business potential. For more information on the ADVANTAGE Solution and RMI Corporation, please visit their website at http://www.rmiusa.com.
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